COVID-19 support
Bristol City Council safeguarding reporting for vulnerable adults (to be used if someone has specific concerns about to safeguarding of an individual)
Bristol Covid-19 Facebook support group- (self-organising group where people can offer and request support)
Facebook support group for people self-isolating
Facebook support group for expecting parents
NHS 111 (telephone and online) Telephone: 111 Online support:
We are Bristolsupport phone number – 0800 694 0184 – is now live today and is free to use. It will offer a potential lifeline to isolated and worried residents across the city. More information on the link
Advice CentresStatus- open/closed/ limited service
St Pauls Advice CentreSmall local Legal Service Commission funded advice service providing free advice and information to the general public from St Pauls and surrounding areas by drop-in and appointment. Covering a wide range of issues including benefits, housing, debts and employment. Home visits available on request.Website: Telephone:0117 9552981 Email: Address:146 Grosvenor Road, St Paul’s, BS2 8YALimited to phone services
South Bristol Advice Services SBAS provides free, professional, confidential advice and information to residents of south Bristol seeking help with welfare, benefits and debt. We offer advice and information, help with benefits and money problems and form filling.Website: Telephone: 0117 985 1122 Email: Address: The Withywood Centre, Queens Road, Withywood, BS13 8QALimited to phone and email services
North Bristol Advice Centre North Bristol Advice Centre is an independent community advice and support organisation based in Lockleaze, Bristol. We provide free and independent advice and support in North Bristol and South Gloucestershire including: Specialist debt and welfare benefits advice, tribunal preparation and representation, advice in areas including Housing and Employment, home visiting advice service for over 50s and much more. Website: Telephone: 0117 951 5751 Email: Address: 2 Gainsbourgh Square, Lockleaze, BS7 9XA Limited to phone and email services
Bristol Law Centre Bristol Law Centre (formerly Avon & Bristol Law Centre) is a charity providing free information and legal advice on specialist areas of social welfare law. We also represent clients in court. We help over 3,000 people a year access the justice system thanks to our funders, sponsors and committed staff and volunteers.  Website: Telephone:0117 924 8662 Address: The Hide Market, West St, BS2 0BH Limited to phone support
Money and bills Status- open/closed/ limited service
Bristol City Council – Welfare Rights and Money Advice Service (WRAMAS)The Welfare Rights and Money Advice Service provides advice, consultancy, information and training, to a range of clients, services and organisations in Bristol. We produce publicity and information. If you would like a supply of our current leaflets about benefits for disabled people, older people and full-time carers, please contact us. We can offer some casework help. This is for vulnerable priority people who need help with claims or appeals if they’re missing out or at risk of losing weekly incomeWebsite: Telephone: 0117 3521888 Email: Not stated
Centre for Sustainable Energy The Home Energy Team at CSE offers free and impartial energy saving advice to help people reduce their energy bills, make their home warmer and more comfortable. We can provide advice on insulation, heating systems as well as helping with reducing fuel debt, switching energy suppliers to get a better deal on your energy bills and changing your meter to better budget your finances. Website: Telephone:0800 082 2234 Email: Not stated
Support for carersStatus- open/closed/ limited service
Carers Support Centre – Bristol and South Glous.Carers Support Centre provides a range of services for carers of all ages including: Carersline, carers emergency card, carers assessments, carers news, one-to-one support, carers support and activity groups, breaks for carers, hospital support and much more. Website: Telephone: 0117 939 2562 (Admin Line) 0117 965 2200 (Helpline) Email: Address: Vassall Centre, Gill Avenue, Fishponds, Bristol, BS16 2QQ Not stated- phone services appear open
Rethink Mental Illness Carers ServiceOur service is for anyone who is supporting or has concerns about a person’s mental or emotional well-being. Often the person you’re supporting is a family member such as a partner, wife, husband, son, daughter, or friend. Whether or not you define yourself as a carer we can offer different levels of support to meet each individual situation. This may be anything from a phone conversation to attending an educational course or joining a support group. We aim to be flexible to meet your needs and we know that circumstances can change from one day to the next.Website: Telephone: 0117 903 1803 Email: Address: St Paul’s Settlement, 74-80 City Road, Bristol, BS2 8UH Not stated
Bristol Black CarersBristol Black Carers supports carers and those whom they care for to access mainstream care and health related public services. We provide regular support group meetings, organise trips and activities to give carers a break and can offer support, advice and information, either over the phone, at our offices or a home visit can be arranged.Telephone number: 0117 379 0084 Email: Not stated
MaternityStatus- open/closed/ limited service
Maternity Action Maternity action offers advice and support about your maternity rights at work.Website: Telephone: 0808 802 0029 Not stated
Pregnant then Screwed Pregnant then Screwed provide a safe space for mothers to tell their stories of pregnancy or maternity discrimination and to receive the support and protection they need. You can phone their helplines or apply for a mentor to support you through an employment tribunal.Website: Telephone: free legal advice line (0161 9305300), Flexible working helpline (07960113252). Not stated
HomelessnessStatus- open/closed/ limited service
Bristol City Council Housing Advice TeamIf anyone thinks that they might become homeless, contact Bristol City Council’s Housing Advice Team as soon as possible, so that we can try to prevent this, or visit the Customer Service Point. We aim to give clients excellent housing options three to four months before the situation develops into a housing crisis.Website: Telephone: 0117 352 6800 Email: Address: Citizen Service Point, 100 Temple Street, Bristol, BS1 6AG Not stated
Shelter Advice and specialist help for homeless people and anyone with housing problems. Subjects covered include rent or mortgage arrears and repossessions, rent increases, disrepair, illegal eviction and harassment, benefits for housing costs. Drop-In details:
Mondays and Fridays at 9am at New Bond House. We can only see the first 6 people, so we suggest you get there between 8.30 and 8.45. The building doesn’t have the name shelter on it – it says New Bond House. There is a buzzer for shelter, but we cannot answer it until 9am.Website: Telephone: 0344 5151 430 Helpline: 0808 800 4444 Email: Address: Shelter Bristol, New Bond House, Bond Street, Bristol, BS2 9AG Open
1625 Independent People 1625 Independent People provides housing and support to 190 young people aged 16- 25. The organisation provides a safe place to live and support to learn all the skills a young person might need to live on their own (for example - how to pay bills and budget, clean, cook, deal with neighbours).Website: Telephone: 0800 731 7213 Email: Helpline remains open- additional Bristol number: 0117 317 8800
Substance MisuseStatus- open/closed/ limited service
Developing Health & Independence (DHI) and Bristol ROADS (Recovery Orientated Alcohol and Drugs Service) DHI is a partner in Bristol ROADS (Recovery Orientated Alcohol and Drugs Service). We run three Community Recovery Hubs in Bristol; in the centre, north and south of the city. Whether you are preparing to make changes, building your recovery or wanting to prevent relapses, at our Community Recovery Hubs you can get free and confidential help.
We also provide a free and confidential 
service to anyone affected by someone else’s drug and/or alcohol use as part of the Bristol ROADS Website: Telephone: 0117 916 6588 Email: Address: Developing Health and Independence, Brunswick Court, Brunswick Square, Bristol, BS2 8PE Reduced services but still open
Bristol Drugs ProjectThe principal activity of Bristol Drugs Project is to reduce drug and alcohol-related harm; our mission statement reflects our emphasis on changing behaviour: Drug and alcohol problems damage individuals, families and communities. Bristol Drugs Project is reducing harm, promoting change, challenging prejudice and maximising people’s potential (Open Monday to Friday 9.00am- 8.00pm, and Saturday 10.00am- 5.00pm).Website: Telephone: 0117 987 6000 Fax: 0117 942 9820 Email: Address: Bristol Drugs Project, 11 Brunswick Square, Bristol, BS2 8PE Open
SWANBased in Montpelier and specialising in alcohol addiction recovery, The Swan Project offers a range of low-cost counselling and therapeutic services which aim to empower the personal recovery and growth of anyone committed to reducing their drinking.Telephone: 0117 989 2521 Email: emmapswan@hotmail.comNot stated
Female Genital Mutilation (FGM)Status- open/closed/ limited service
Integrate BristolIntegrate Bristol is a charity formed to help with the integration of young people and children who have arrived from other countries and cultures. Part of their work involves supporting those in the community who are bravely trying to eradicate the humiliating and harmful practice of FGM, through various educational and creative projects.Website: Telephone: 0117 907 2998 Email: Not stated
Bristol Community Rose ClinicThe Bristol Community Rose Clinic is a community-based service that provides specialist care and support for Bristol women who are experiencing problems because of female genital mutilation (FGM). It is staffed by female doctors and nurses who understand the sensitive and complex issues surrounding FGM, and the helpline and appointments are confidential. Translation is available on request.Telephone: 07813 016 911 Email: Not stated
NSPCC FGM HelplineFor advice or information about female genital mutilation or for worries about a child at riskWebsite: Telephone: 0800 028 3550 Email: Helpline still open
Mental HealthStatus- open/closed/ limited service
ChangesChanges Bristol provide peer support groups in Bristol for anyone aged 18 or over, offering a safe and friendly space for people to share any worries they might have. Our groups are free to access, confidential, with no referral needed and no diagnosis required. We also offer a large number of volunteering opportunities and workplace training in mental health awareness.Website: Telephone: 0117 941 1123 Email: Address: Changes Bristol, Barton Hill Settlement, 41-43 Ducie Road, BS5 0AX Closed
Bristol Mind Local mental health charity offering information and signposting, advocacy, and a telephone helpline. Also hosts a variety of mental health self-help groups. Website: Telephone: 0117 908 0370 Email: Address: 35 Old Market Street, Old Market, Bristol, BS2 0EZHelpline remains open Wednesday to Sunday 8pm to midnight: 0808 808 0330
Womankind, Bristol Women’s Therapy CentreWomankind provides a helpline, counselling, group therapy and on-going support for women in the Bristol area. Specialist and confidential services are provided to women experiencing mental health problems, including depression, anxiety, stress, domestic abuse, problems arising from past physical, emotional and sexual abuse, rape, self- injury and relationship difficulties. Website: Telephone: 0345 458 2914 or 0117 916 6461 Email: Online and webchat still running as normal, offering emotional and mental health listening support
Off the RecordCounselling, Youth Support Workers (YSWs), Groups & Workshops, Sexual Health & the C-Card Scheme and help and info on depression, anxiety, self harm, anger, eating problems, suicide. They provide free and confidential mental health support to young people aged 11- 25 in Bristol. (Open Monday to Saturday 9.30am to 5.30pm. On Tuesdays and Wednesdays, we’re open 9.30am to 8pm).Website: Telephone: 0808 808 9120 Text: 0789 688 0011 Email: One to one service still running
Missing LinkWe provide a range of housing and support to women who have either acute or long-term mental health needs.
We support women who are homeless, sleeping rough or whose housing is at risk because of their mental health issues. We also provide a direct access service, Link House, as a preventative or alternative to psychiatric admission.Website: Telephone:  0117 925 1811 Email: stated
The Harbour (specifically for individuals and family affected by life threatening illness)A Bristol-based charity, The Harbour offers free counselling and psychotherapy to people affected by life-threatening illness – available to sufferers, their families and their friends. (open to people living outside Bristol)Website: Telephone: 0117 925 9348 Open (offering telephone support)
Self - HarmStatus- open/closed/ limited service
Self-Injury Support (formerly Bristol Crisis Service for Women).Self-Injury Support is a national organisation that supports girls and women affected by self-injury or self-harmWebsite: Text: 07537 432444 Web chat: (limited hours) and webchat only service (see below) Open Tuesday, Wednesday and Thursday, 7pm – 9.30pm.
Bristol Mind Text and Email Support Service (TESS)Run by Self Injury Support, TESS is a text and email service for women and girls in the UK affected by self – harm. The text service is available on Tuesdays, Wednesdays and Thursdays from 7.00 – 9.30pm. Text: 07537 432 444 (texts cost normal rate) Email: and webchat only
Community Access Support Service (CASS)Community and voluntary groups offer a great deal of support and help to local people in Bristol. But what happens when a group member is finding it hard to cope? CASS provides information to community, equality and faith groups on which services are available locally as well as support with starting conversations about mental health.Website:

Telephone: 0117 304 1400 Email: 304 1400 0117 304 1400 Not clear
Domestic ViolenceStatus- open/closed/ limited service
NextlinkNextLink provides specialist domestic abuse services for women and children in Bristol including dedicated BME, South Asian and Somali services and a GP referral serviceWebsite: Telephone: 0117 925 0680 Email: Address: NextLink, Link House, 5 Queen Square, Bristol, BS1 4JQOpen
National Domestic Violence helpline The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.Website: Telephone: 0808 2000 247Open
Rape, sexual abuse and sex work Status- open/closed/ limited service
SARSAS (formerly Bristol Rape Crisis).SARSAS is a specialist support service for women and girls in Avon and Somerset, who have experienced any form of sexual violence, at any point in their lives.Website: Telephone: 0808 801 0456 (Freephone Helpline for Women and Girls) Extended opening hours and two numbers: – 0808 801 0456 – 0808 801 0464 Opening hours (during COVID response): Monday 11am – 2pm Tuesday 11am – 2pm 6 – 8.30pm Wednesday 11am – 2pm 6 – 8.30pm Thursday 11am – 2pm 6 – 8.30pm Friday 11am – 2pm You may go through to an answer machine, please leave your name and telephone number and we will call you back. We are always discreet when calling back.
The Green HouseThe Green House is a registered charity formerly known as Avon Sexual Abuse Centre (ASAC). It provides free, confidential, specialist counselling and support for women, men, children and young people who have experienced sexual trauma including sexual abuse, rape and genital mutilation at any point in their lives.Website: Telephone: 0117 935 1707 Email: Address: St Agnes Lodge, 45 Thomas Street, St Paul’s, BS2 9LJ Closed for new referrals
Rape Crisis England and Wales National Rape Crisis helpline (run by Rape Crisis South London) is open between 12 noon - 2.30pm and 7.00 - 9.30pm every day of the year for confidential support and/or information about your nearest services. Website: Telephone: 0808 802 9999 Open
NSPCC Childline Trained Childline councillors are there to support young people 24 hours a day every day of the year.Website: Telephone: 0800 1111Open
One25One25 reaches out to women trapped in, or vulnerable to, street sex work, supporting them to break free and build new lives away from violence, poverty and addiction. Website: Telephone: 0117 909 8832 Address: The Grosvenor Centre
138a Grosvenor Road
St. Pauls
BS2 8YA Van service still running- window service only Drop-in service- still running but limited to 2 women in at any time.